ÑÇÖÞÂé¶¹

Counselling service

What is counselling? 

Counselling is a relationship between two people – the counsellor and the client. The role of the counsellor is to create a space that feels safe for you and where you are able to identify and explore issues and problems and work toward resolving them.

The Counselling Service is private and confidential. This means that we do not disclose to anyone that you have chosen to work with a counsellor, and the content of your counselling sessions is confidential unless a risk of harm is identified.

Who can use the service? 

The Counselling Service is a fully funded service for:

  • Clergy and ordinands in Canterbury ÑÇÖÞÂé¶¹
  • Clergy family members (partners and dependent children over 18)
  • Lay Readers in Canterbury ÑÇÖÞÂé¶¹
  • Lay staff employed by the diocese

The service is fully funded for eight sessions initially, but this may be extended in certain circumstances. 

What can we help with? 

The Counselling Service is a self-referral service, which means you can ask for help at any time without having obtain permission from anyone else.

You can self-refer for any issue  that you are struggling with. The service works with those coping with a range of problems, some personal and some  ministry related.

These might include:

  • anxiety
  • depression
  • low self-esteem or low self-confidence
  • self-doubt
  • bereavement or grief
  • stress or burn out
  • sexual or relationship difficulties
  • difficult relationships - either personal or working relationships
  • demands of parish life

And much more besides.

How can I access the service? 

All enquiries will be treated confidentially and making an enquiry does not commit you to starting counselling.  The service offered is independent support, outside of and completely removed from diocesan structures - confidentiality is of paramount importance. We will arrange to speak to you at a time convenient for you and the initial conversation lasts around 20 minutes, giving you the opportunity to share what is happening and ask any questions.

The Counselling Service is led by Janet Bates who is the Diocesan Consultant in Pastoral Care and Counselling. Janet will offer an exploratory consultation to determine whether counselling will be appropriate or whether some other kind of help may be more suitable.

Once this initial consultation has happened, you will then be referred to one of a team of counsellors who are geographically spaced around the ÑÇÖÞÂé¶¹ and who hold a range of expertise between them. In your first session with a counsellor, a ‘contract’ is agreed between counsellor and client. This will address details such as length of sessions, boundaries, the therapeutic relationship, availability of the counsellor and the confidentiality you will be offered

Diocesan Counsellors work on a self-employed basis and are trained to a minimum of diploma level, are supervised in their work, and hold their own professional indemnity insurance. Every counsellor has an understanding and awareness of the Christian faith, the context in which clergy work and the particular difficulties which can arise from this.

All the counsellors abide by the ethical standards and framework as stated by their professional bodies. The team of counsellors are located across the diocese.

Making Contact:

If you would like to make use of this counselling service or have any further questions you would like answered, please contact Janet Bates (07872 986505) or Karen Adams (kadams@dioant.org)

Assistant Counselling Lead.

How much will it cost?

The ÑÇÖÞÂé¶¹ gives assistance with the financing of counselling sessions. Your counsellor will discuss this further with you during your first counselling session, but you can also contact Janet Bates (see below) to find out more.

What will happen in my first session?

In your first session with a counsellor, a ‘contract’ is agreed between counsellor and client. This will address details such as length of sessions, boundaries, the therapeutic relationship, availability of the counsellor and the confidentiality you will be offered. You may find this information sheet helpful

The Counselling Team

All the counsellors abide by the ethical standards and framework as stated by their professional bodies. The team of counsellors are located across the diocese.

Christine Barker

A professionally qualified counsellor for over twenty years, Christine works with an Integrative Approach. Her aim is to help individuals extend their choices to live more happily with themselves and others.

Christine is a member of the British Association for Counselling and Psychotherapy, adhere to their codes and ethics of practice and receive regular supervision. She is married, has a grown up family and lives in Thanet.

Claire Roberts

Claire is an integrated humanistic counsellor working with Person Centred, Gestalt and Transactional Analysis as my main modalities.

Before becoming a counsellor she had experience in various settings within the NHS including nursing, midwifery, governance, senior management and regulation. She has worked as a counsellor in a variety of settings, predominantly within hospices providing support for patients, carers and those bereaved; substance misuse; children and young people. She has been with the Diocesan Pastoral Care and Counselling Team for more than four years. 

Claire works with people with many different areas of concern from anxiety, grief, loss, low self-esteem, relationship challenges to the impact of boarding school. In providing a safe space, exploring what is going on for you, identifying learned behaviours and how you, yourself can find the best way forward to address your concerns.

Heather Lewis

Heather has been part of the Canterbury Diocesan Counselling Team for more than seven years, and has formally been a Churchwarden within the ÑÇÖÞÂé¶¹, so has a good understanding of the pressures of parish life on clergy and their families.  During this time, she has worked closely with those who support and manage various aspect of the ÑÇÖÞÂé¶¹, so has an understanding of the responsive and demanding nature of these roles.  

Heather is an accredited member of British Association for Counselling and Psychotherapy (BACP).  She holds a BA (Hons) in counselling, an MSc in psychotherapy and has more than 10 years’ experience of working with adults and couples.

Janet Bates

Janet Bates is the Canterbury ÑÇÖÞÂé¶¹ Consultant for Pastoral Care and Counselling and has been in this role since 2001. She leads a small team of counsellors who provide counselling to clergy and their families, as well as Diocesan staff.

Janet is a BACP Senior accredited counsellor; having initially trained as a nurse and midwife she then retrained and has worked as a counsellor for over 23 years. She worked as a university counsellor for many years and then as Head of Counselling at Burrswood, a Christian hospital, before leaving to work as a counsellor for a large police service. She then returned to her health care roots and worked as a counsellor in palliative care and oncology. In her current work as a Macmillan Specialist Counsellor in a large NHS hospital she has also supported critical care staff during the COVID pandemic.

Lesley Brookes

An experienced counsellor, Lesley is an accredited member of the National Counselling Society and a registered member of the British Association of Counsellors and Psychotherapists.

In addition to her work with the Diocesan service, she works for the NHS, sees employer-funded clients and has a private practice.

Lesley's approach is multi-faceted, but you will usually look at your presenting problems in the context of your early experiences. Thus it becomes possible for you to gain a better understanding of your reactions and beliefs and move forward more positively.

Anne Chatters

Anne is a qualified Counsellor whose aim is to help people find their way through life’s challenges. Although not a member of the Church of England, she has family who are Clergy.  This has given her an insight into some of the challenges that can arise for them and their families. Anne worked for 20 years as an NHS Occupational Therapist, supporting Older People with Mental and Physical health conditions. She also worked for Cruse as a volunteer supporting people through bereavement. 

Alongside counselling, Anne currently works as a Dementia Advisor supporting people living with Dementia and their family carers. Anne views the counselling process as a journey.  The individual is in the driving seat of the car and decides where to drive.  The Counsellor sits in the passenger seat and points out hidden avenues, alternative directions and possible potholes along the way.  In this way, the individual can become more equipped to manage the troubles they face.

Anne works with people experiencing a range of different issues, including anxiety, depression, overwhelm, loss and grief, managing transitions and crises, challenges for family carers, developing resilience and living with long term heath conditions/disability. Anne is a registered member of British Association of Counselling and Psychotherapy.  She holds an MA in Counselling and PG Cert in Family Therapy.

 

Graham Arnold

Graham is a qualified and experienced counsellor and psychotherapist, holding a Masters Degree in Counselling, but also draws upon life experiences and a varied career which includes years’ spent as an Anglican minister, both in stipendiary and non-stipendiary roles, as well as having been a funeral director, a community development worker, a charity worker for older people, and an insurance underwriter. In addition to working in private practice, Graham otherwise provides counselling in a hospice setting, working with people living with life threatening illness, and their carers.

Graham aims to help you work through whatever may be troubling you, but especially Bereavement & Loss, Depression, Anxiety, Sexuality & Identity issues, Men’s issues, Mid-life crisis, Personal development, Issues in later life, Self-esteem, Work related issues, Stress, Trauma and End of life.

Graham is a registered member (No. 377390) of the British Association for Counselling and Psychotherapy (BACP), works in accordance with the BACP’s ethical framework and standards, and is committed to Continuing Professional Development. See for more information.

Karen Adams

Karen is a person-centred counsellor and is an accredited member of the NCPS. She currently works as a Macmillan counsellor within an NHS setting in Kent as well as volunteering for Cruse Bereavement Care. Prior to qualifying, Karen worked for the ÑÇÖÞÂé¶¹ of Canterbury for a number of years and has a good understanding of the demands of ministry on both clergy and their family.  Karen works with people experiencing loss, bereavement, illness, relationship issues, anxiety and trauma. 

Kieran Falconer

Kieran started working life in publishing and journalism moving into charity communications before finding his vocation in therapy.

He offers clients a warm, non-judgemental and confidential setting where they can talk through the issues that are distressing them. Working with the client, he hopes to gain an understanding of what they want from life, what fulfils them and what holds them back.

His caseload has included - but not exclusively - issues of stress, anger, relationships, sexual abuse, alcoholism, self-esteem, neurodivergence, anxiety, and bereavement. As his practice started in East London he has worked with a very diverse and multicultural demographic as well. 

Although he began working with clergy and their families by accident rather than design, he has found this work extremely rewarding. 

Kieran is an accredited member of the British Association for Counselling and Psychotherapy (BACP). He holds an MA in Integrative Counselling and Psychotherapy and has 10 years experience of working with adults and couples.

The Next Step

If you would like to make use of this counselling service or have any further questions you would like answered, please contact Janet Bates (07872 986505).

Page last updated: Monday 13th July 2026 3:01 PM
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